Return Policy

They will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received (unworn, with original packaging and the packaging must not be tampered with.

 STEPS TO MAKING A RETURN

  1. Please inform us within 24 hrs of receipt of order. You must email meraldcurio@gmail.com to notify us. 
  2. Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then it is up to the discretion of the Tangerine QC team to decide whether the product is approved for return.
  3. Once we have received your email and our Quality Control team has authorized the return for the damaged/incorrect product , we will arrange for a collection of the product.
  4. Once we receive the damaged / incorrect product, we shall dispatch the fresh / correct product.

We are not responsible for any lost or damaged packages. We are not liable for any returns that we were not notified about first.

REFUNDS WILL BE DONE IN THE FOLLOWING CASE:

  1. Packages lost in transit.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

  1. Incorrect or outdated delivery address. 
  2. Incorrect address format including any form of a PO Box address. 
  3. After 3 failed delivery attempts by our respective courier agent.
  4. Package refused by recipient.
  5. Sizing issues. Thus please review our size guides carefully before making your purchase. 
  6. Products returned in a used or damaged condition. 
  7. Minor color and design variation. All products are handmade and use natural stones so there may be some variation from the photographs on our website. 
  8. If the jewelry is not faulty or damaged.

CANCELLATION OF ORDER:

As each piece is handcrafted exquisitely with valued time, effort and cost, just for you, once placed the order cannot be cancelled.